frequently asked questions

Orders ship after 1 to 2 days, meaning you should receive your tracking number in about 5 to 6 days after ordering, you will get your tracking number sent to either the email or phone number linked with your order!

Shipping takes about 10-12 business days to the USA, other countries may take about 10-15 days. Rarely the shipping company may have a delay lasting a day or two due to weather, high demand, etc.

Yes, we ship all over the world and for free!

Our customer service email is: info@allysabers.com feel free to email us. Your email should be responded to within 24 hours.

If you receive your saber broken due to shipping or other reasons, we will happily assist you to fix it. Email us a video of the problem, so we can diagnose what happened and get a replacement to you asap! We recommend taking the battery out and putting it back in, then charging it for a few hours. Sometimes the saber just needs a reset.

Yes! Blades can be screwed into the saber hilt and screwed off the hilt whenever you'd like.

Every saber we sell has the ability to change blade colors, to do so follow the instruction manual that came with the saber.