Return Policy

Return and Exchange Policy

At Ally Sabers, we are committed to ensuring your utmost satisfaction with each purchase. Should any issues arise with your saber, we are pleased to provide a complimentary replacement part tailored to the specific issue. For further information, please refer to the details below:

Faulty or Damaged Products:

  • If your product arrives faulty or broken, we will send you a new part to whichever is broken within 1 year (365 days) from the order date.
  • Upon contacting us, we will arrange to send you replacement parts to fix your saber whenever feasible, minimizing the need for complete returns or exchanges.

Technical Support:

  • Many product issues are fixable or stem from minor glitches, and our dedicated customer service is ready to assist you promptly. Reach out to us via our customer service channels, including Email, or if needed we will reply via Instagram, it just may take a bit longer. Please be ready to send a picture or video of the issue so we can tell what part needs to be sent out to you, or if it's just a basic glitch occurring.

Accidental Purchases:

  • If you mistakenly purchased a product, we are more than happy to issue a refund and cancel the order for you before the shipping process begins. Once the saber enters the shipping process, please reach out to us, and we may or may not be able to assist with rerouting and canceling your order depending on where it is in the shipping process. Contact us via email at

Usage Recommendations:

  • We do not recommend programming our Sabers, as this is a personal choice that may affect performance and void the warranty. If you choose to, please be cautious as you can damage the Saber.
  • Similarly, we advise against fully disassembling the Saber unless instructed by our team for troubleshooting purposes. Unauthorized actions could void the warranty if problems stem from that.

Customer-Induced Damage:

  • We understand accidents happen. While we're here to help, it's less likely we can accept an exchange, return, or provide new free parts, however, depending on the issue we may be able to provide assistance on fixing it or send a new part to fix it. Feel free to reach out to us for further details.

Return Fees:

  • If we've tried sending new parts and nothing works, we may be able to work out a returning process, in this case just the (Shipping Fee) may apply. Please contact us for further assistance and provide detailed information if any issues arise with your order.

Customer Damage:

  • Misuse of the product, such as frying the saber, destroying the blade, or faulty programming, will void the warranty we offer. In some cases, however, we may be able to find a solution to get it working again. Feel free to reach out to us for assistance.

Assistance Process:

  • When contacting us about an issue, please include pictures, videos, and relevant information to help us understand and address the problem effectively. Providing proof of the issue will facilitate the exchange of parts to resolve the matter swiftly.

Thank you for considering Ally Sabers for your purchase. We're committed to ensuring you have a satisfying experience with our products. Enjoy your saber!