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Questions, answered
Everything about choosing a saber, what it can do, shipping and warranty. Can't find it? Our team replies within 24–48 hours.
Choosing your saber
5 questionsWhat's the difference between Base-Lit, Xenopixel and Proffie?
Base-Lit is the simplest and most durable option, making it a great choice for beginners, spinning and dueling.
Xenopixel offers the best balance of features and value for most people. You get a bright pixel blade, smooth swing, cinematic ignition effects, multiple sound fonts and plenty of customization without needing to get overly technical.
Proffie is our most advanced option. It offers the deepest level of customization and is best for enthusiasts who want maximum control over blade styles, effects, sounds and programming.
Which core do you recommend for most people?
For most buyers, we recommend Xenopixel. It gives you the bright, cinematic pixel-blade experience and plenty of effects and customization without the additional complexity of Proffie.
Choose Base-Lit if simplicity and durability matter most. Choose Proffie if advanced customization is your priority.
Which saber should I buy?
It depends on what matters most to you.
If you want something affordable and easy to use, start with our Eco Sabers. If you want the full cinematic experience, Xenopixel is a great place to start. If you're looking for a recognizable character-inspired design, browse our Replica Sabers.
Still unsure? Our Saber Finder can help narrow it down in three quick questions.
Are Eco Sabers lower quality?
No. Eco Sabers are designed to offer a more affordable entry into the hobby by using simpler hilt designs. They still provide the core saber experience, including rechargeable electronics, sound, motion effects, removable blades and multiple blade colors.
What blade length should I choose?
Shorter blades are generally lighter and easier to spin, while longer blades provide a more traditional full-size saber look.
If you're unsure, the standard blade option is a good choice for most people.
Features & use
9 questionsCan I change the blade color?
Yes. AllySabers support multiple blade colors, so you aren't locked into a single color.
The exact controls depend on the electronics you choose.
Do the sabers have smooth swing?
Yes. Our current saber electronics include responsive, motion-based sound. The exact effects and features vary between Base-Lit, Xenopixel and Proffie.
Can I turn the sound off?
Yes. Compatible saber cores include a mute or low-volume option, so you can use your saber without full sound when needed.
Is the blade removable?
Yes. The blade can be removed from the hilt for storage, transport or display.
Can I duel with my saber?
Most AllySabers can handle dueling, but some configurations are better suited to it than others.
Base-Lit is generally the best option for frequent or harder dueling, because the blade doesn't contain an internal pixel strip.
Xenopixel and Proffie sabers can be used for controlled dueling, but repeated heavy impacts increase the risk of blade damage.
Some specialty designs, including certain thin-neck sabers and the Dark Saber, are better suited to lighter use, cosplay, spinning or display.
Can I customize my saber?
Yes. How much you can customize depends on your core.
Xenopixel lets you customize a variety of sounds, blade effects, colors and settings. Proffie offers much deeper customization for people who want to create or install custom blade styles, sound fonts and effects.
Customization is optional. Your saber arrives ready to use.
Can I add my own sound fonts?
Xenopixel and Proffie configurations support sound font customization.
Proffie provides the most advanced options, while Xenopixel is designed to make customization more approachable for most people.
Does my saber arrive ready to use?
Yes. Your saber arrives configured and ready to use. Advanced programming or customization is completely optional.
We recommend charging the saber before extended use.
What comes with my saber?
Your order includes the saber and the accessories needed for normal setup and use. Exact contents can vary by model and configuration, so check the individual product page for details.
Shipping & orders
8 questionsHow long does shipping take?
U.S. orders typically arrive within about 8–12 business days.
International delivery times vary by destination and customs processing. Carrier delays, holidays and unusually high order volume can occasionally affect delivery estimates. Delivery details
Do you offer free shipping?
Yes. AllySabers offers free shipping on eligible orders.
Do you ship internationally?
Yes, we ship internationally.
International orders may be subject to customs duties, import taxes or other fees charged by the destination country. These charges vary by location and are outside of our control.
When will I receive my tracking number?
Tracking information is emailed to you once your order has entered the shipping process.
It can take a little while for the carrier's system to start showing movement after the tracking number is created.
Why hasn't my tracking updated?
It's normal for tracking to go several days without an update, especially while a package is moving between facilities or countries.
If your tracking hasn't updated for an unusually long time, email info@allysabers.com and we'll take a look.
Can I change my shipping address after ordering?
Contact us as soon as possible at info@allysabers.com.
If your order hasn't entered the shipping process yet, we may be able to update the address. Once an order has shipped, address changes may no longer be possible.
Can I cancel my order?
If your order hasn't entered the shipping process yet, contact us as soon as possible and we may be able to cancel it.
Once an order has been processed or shipped, cancellation may no longer be possible.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes or import fees depending on your country.
These charges are set by the destination country and aren't controlled by AllySabers.
Warranty & support
6 questionsDo AllySabers come with a warranty?
Yes. AllySabers include a one-year parts warranty covering eligible product failures.
If something goes wrong, our support team will first help troubleshoot the issue. If a covered component has failed, we can provide the right replacement part. Full warranty policy
What should I do if my saber arrives damaged or isn't working?
Email info@allysabers.com with your order number and a photo or short video showing the issue.
A photo or video lets our support team diagnose the problem much faster and find the best solution.
What isn't covered by the warranty?
The warranty generally doesn't cover damage caused by misuse, accidental damage, improper disassembly, unauthorized modifications, or damage caused while programming or modifying the electronics.
If you're unsure whether your issue is covered, contact us and we'll be happy to take a look.
Can you help me troubleshoot my saber?
Absolutely. Many saber issues can be solved without replacing the entire product.
Send us your order number with a photo or short video showing the problem, and our support team will help you work out what's happening.
How quickly does support respond?
Our typical response time is 24–48 hours.
During unusually busy periods responses may take slightly longer, but we'll get back to you as soon as possible.
How do I contact AllySabers?
Email our support team at info@allysabers.com.
For order questions, please include your order number so we can help you faster.
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